Returns, Exchanges & Refunds
We want you to be happy with your Rojana by Radhak purchase. Please read this policy before ordering.
Eligible requests
Contact us within 7 calendar days of delivery if you receive an incorrect, damaged or defective item. Include your order number, a description of the issue and clear photographs. An unboxing video can help us assess the claim but is not the only basis for review.
Item condition
Items approved for return or exchange must be unused, unwashed, unaltered and in original condition, with tags, labels and packaging intact. We may decline a request where inspection shows wear, washing, damage after delivery, missing tags or signs of use.
Fit and colour
Please check the size information and product details before ordering. Screen settings and lighting can cause minor colour differences. A change of mind or preference for a different size, colour or style is not automatically eligible for a refund. Contact us to ask whether an exchange can be arranged.
How to request
Email rozanabyradhak@gmail.com or call/WhatsApp +91 78709 22245 with your order number and evidence of the issue. Please wait for our instructions before shipping an item back.
Refunds and exchanges
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are normally initiated to the original payment method; the time taken to appear depends on the payment provider or bank. Exchange availability and delivery arrangements will be confirmed with you. Any return-shipping charges will be communicated before the return is arranged.
Exceptions and legal rights
Items identified as final sale or non-returnable are not eligible for change-of-mind returns, subject to applicable law. Nothing in this policy limits rights that cannot legally be excluded.